Refund policy

Return & Refund Policy

30-Day Money-Back Guarantee

We are committed to ensuring your satisfaction with every purchase from PureNutra. Our 30-day money-back guarantee covers the following situations:

  • Damaged Products: If your product arrives damaged, you are eligible for a refund or a replacement.

  • Wrong Product: If you receive the incorrect product, we will provide a refund or re-ship the correct item.

  • Non-Arrival: If your product does not arrive within the expected delivery timeframe, you are entitled to a full refund or a re-shipment.

  • Opened and Unopened Products: If you wish to return a product—whether opened or unopened—within 30 days from the receipt of your order, you can receive a full refund.

Additional Solutions

If any of the above issues occur, we offer several solutions:

  • Re-shipment: We can resend the correct or undamaged product to you at no extra cost.

  • Other Solutions: Depending on the issue, we may offer other resolutions to ensure your satisfaction.

Contact Us

For any return or refund inquiries, please contact our support team at support@mypurenutra.com. Our team is here to assist you and ensure a smooth return or refund process.

Thank you for choosing PureNutra.